Complaints Book

Ginger Dialogue provides the Complaints Book in electronic and paper format. You can file a complaint directly on the official platform of the Portuguese State.

1. How to file a complaint

• Go to livroreclamacoes.pt and choose “Reclamar” (complain).
• Search for our company: Ginger Dialogue, Lda., tax number (NIPC) 519653955.
• Enter your details, describe the situation in as much detail as possible (dates, client or invoice number, documents) and submit.
• The complaint is sent to us and to the competent regulator, which may review it.

2. Response

We reply in writing within 15 working days of receipt, to the email address given in the complaint.

3. Paper complaints book

If you are at our premises in person, you can ask for the paper Complaints Book, which is provided immediately and free of charge.

4. Complaints about client restaurants

If your complaint concerns a restaurant (food, delivery, price, service), it should be filed against that restaurant, which is the seller and the responsible party. Ginger Dialogue only provides the technology and does not sell or deliver products.

5. Direct contact

Many issues are solved quickly by contacting us directly: [email protected], +351 916 026 688.

6. Other options

You can also use an alternative dispute resolution entity or the courts, as described in the Terms and conditions.